I was very pleased with Viva, helpful, no problems, my matter was dealt with very quickly, from start to finish it took just 3 weeks. Paul Saroya is a very pleasant and understanding sales man. Excellent. Top Marks
Mrs V Wood - 26.09.14
Our property is non-standard construction and having been rejected by two advisers, we were not confident that we would be able to get equity release on it. Despite some pessimism on our part, Mark Lambert perservered on our behalf and secured not only one possible offer, but six!
Mark went out of his way to assist us all the way through this transaction and we are most greatful for his efforts
Mr & Mrs Lott - 9.7.14
Our dealings with Paul have always been straightforward, he is always available to answer any questions and is a pleasure to deal with throughout.
Paul Saroya is a member of a highly efficient company with unrivalled attention to detail. Highly recommended.
Mr and Mrs Fyer - 13.1.14
Paul was extremely helpful and had a very good knowledge of the whole process. He went over and above our expectations to provide information and assistance as frequently as I needed it. He was patient, empathetic and understanding of my concerns and my lack of knowledge and addresses all issues with clarity and professionalism.
Mrs Malhotra - 24.9.14
We feel that Mark was very helpful and polite in dealing with our financial circumstances
Mr & Mrs Woolridge - 23.9.14
I have recently taken out an Equity Release through Viva Retirement Solutions. Paul Saroya was very thorough in explaining everything to me and it all ran smoothly and efficiently throughout.
I found Paul very helpful at all times and I would not hesitate recommending him to family and friends should they decide to do an Equity Release.
Mrs Hoy - 12.5.14
Taking out a sum of money on your home thet you have owned outright for many years and then giving up part of that to a mortgage company can be quite a daunting prospect and fraught with worry whether you are doing the right thing. However, from the beginning of my enquiries with Viva and Mr Paul Saroya, I have found the whole experience to be both pleasant and straightforward.
Because of an illness that affects my processing of information, it has meant that I have had to ask Paul to repeat things many times until I was sure that I understood. He never once showed any impatience. it also meant that I often had to email or phone him when I had forgotten something or I was unnecessarily concerned that I might have misunderstood anything. He always responded quickly and never made me feel stupid or a pain. He also appreciated my sense of humour, which is a very important requirement for me and while we only had two actual meetings, in between we built up a relationship of trust and mutual respect.
All of the paperwork and documents that had to be read were so easy to understand and I knew exactly what I could and could not do and everything that was required of me was written down so that I have a permanent record to refer to at anytime. I did not know how I would feel once it was all completed but I have to say that I now feel that is one of the best decisions that I have made. I no longer have to worry about money and have given my children financial help when they needed it, as well as being able to to away on holiday or a break whenever I wish and replacing items that are wearing out in my home.
To anyone wanting to do this too, I thoroughly recommend Viva as an honest, helpful and unbiased financial advisory service to use.
Mrs Forney - 4.7.14
Eight months previously we contacted another company. It was extremely long winded and costly - with flash booklets that only seemed to be more confusing to us. Everything Paul explained to us happened as he said it would.
Paul was very approachable and we felt comfortable with him in our home. We did not feel pressured to take out an equity release.
Mr & Mrs Gulliver - 15.8.14
We found Paul Saroya very professional by making us aware of all the facts and details we were taking on. His genuine and candid presentation of all alternative schemes on offer were very helpful to us in making out final decision.
Mr and Mrs Beard - 4.4.14
Mr & Mrs Hollings - 23.01.2014
Excellent service and kept well informed throughout the whole process
Mr & Mrs Wright - 22.01.2014