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EQUITY RELEASE TESTIMONIALS
The number of clients we help to achieve their Equity Release dreams continues to grow, but here is a selection of testimonials sent to us by our clients this year, to demonstrate the quality of service that they have received. We have been collecting testimonials since 2013, which you can view by year too.
We work closely with VouchedFor to give our clients an easy way to review us and you can read our reviews here.
Kerry was very helpful and knowledgeable, she also made the trip to visit my daughter and I to make sure we understood every aspect of having Equity Release, which she explained very clearly.
Mrs G, Lancashire, 10/9/25
From the start to the finish of this process David has been amazing. He has gone through every stage very carefully with us and answered all the questions that we put to him in great detail and in a way that he made sure we understood. I would have no hesitation in recommending him. He is extremely good at his job and goes above and beyond of what he needed to do.
Mrs M, Leicestershire, 4/9/25
Paul guided us throughout the process. It wasn’t the easiest of transactions due to complications on our side. Paul showed remarkable patience and always seemed to have our best interest at heart. He is a very personable and approachable man and a pleasure to deal with
Mr S, Hertfordshire, 29/8/25
From the outset, Dawn leant a good listening ear and rapidly learned of my situation where she rapidly and accurately assessed what would be required to take me forward. Within a very short time she was able to plan and undertake a complete conversational program to find a product specification. At each stage I felt informed and well-understood and I always felt that Dawn was acting very professionally, courteously and pleasantly consequently lifting me out of the hard to do work.
Mr H, Yorkshire, 27/8/25
Katie was extremely helpful in enabling me to navigate all my options and gave me appropriate and principled advice on how I could proceed. I am not the most astute person when it comes to finances and she was able to explain clearly and simply to me what choices were open to me.
Mrs C, Sussex, 18/8/25
Robert was very clear about his role and this was explained to me in a simple understandable way that could be understood by someone who has little real financial experience. Time was spent clarifying my needs and expectations which was essential. Robert was also very "human" in our interactions which was really important during what was a difficult time.
Mr H, Manchester 13/8/25
I found myself in a situation where I had to move and didn't want to use all my funds to do so. With no dependents, a lifetime mortgage seemed a sensible thing to do. It meant I could have a beautiful home and still have some savings to supplement my pension.
Mrs K, Buckinghamshire, 3/8/25
Katie was exceptionally helpful in discussing and advising on Equity Release. Her knowledge of the subject is superb, and she is able to identify people’s requirements and steer them in the right direction.
Mr G, Sussex, 23/7/25
Mark gave us clear and realistic advise on our options and worked hard to get us an offer despite coming up against many barriers due to our past. He was able to achieve an offer which enabled us to pay off our mortgageand still have a little left. We can now look forward to winding down over the next few years and enjoy a comfortable retirement.
Mr R, Cornwall, 13/7/25
I had a substantial unencumbered freehold property and was looking for ways to release equity from it to fund my future years. I was recommended to Paul who I subsequently spoke with and engaged. He has been thorough and professional throughout in achieving this. He explained all the ins and outs of equity release. We decided to proceed and he introduced a lender who we have completed a transaction with.
Mr L, Hertfordshire, 11/7/25
Absolutely fantastic, clearly explained, not pushy at all, very very helpful, always returned my calls what aver time of day, spoken to several financial advisors re: Equity Release rating Kerry being NO 1 the best.
Mr C, Lancashire, 23/9/25
We wanted to improve our bungalow and the only way we could raise capital was equity release. We contacted David, and it was really an easy process.
Mr N, Liverpool, 15/9/25
Roy was very thorough and understanding of my needs Roy explained everything that would be involved in taking equity release and the best plan to suit my situation Roy was available and helpful with any issues that I didn’t understand and explained things well, he is s very knowledgable in this area and was a great help when it came to me deciding which plan was going to work best for my situation.
Mrs D, 10/9/25
Steff was calm collective and explained everything both positive and negative and guided ud through the whole process, and importantly was always available or call us back promptly.
Mr M, Buckinghamshire, 4/9/25
Researched and recommended a fixed Interest Lifetime Mortgage. We have tried this route before via 2 alternative providers, but neither of those parties were abe to provide a solution. Katie did and we are delighted with the outcome.
Mr D, Sussex, 3/9/25
David has helped me tremendously. He went through everything in detail, assessing my needs and the options he recommended. He was always available to talk me through any queries or worries I had. What I thought would be a traumatic experience was made so much easier by David and I have nothing but praise for everything.
Mrs C, Leicestershire, 28/8/25
Susan very quickly understood the situation, discussed our financial position and put forward various solutions from various companies, this started the process. We worked through this in a very professional manner with great sensitivity given the health issues. We settled on a proposal, and with Susan`s guidance fine tuned it and she helped us through the process to completion, under very difficult circumstances.
Mr R, Surrey, 27/8/25
David’s help and recommendations where so helpful in my choosing a life time mortgage , his work on finding a suitable lender was exemplary, his information to my wife and I was also fantastic he came to our house a number of times and my contact with him over various phone calls was so relaxed and informative , the documentation produced by David was really simple to understand no goble gook , by the end of our association with David I would call him a friend.
Mr T, Leicestershire 14/8/25
Rob is a total professional and advised me on the best avenues to take. He completely eased my mind under the situation and went through everything. He has patience and understanding.
Mrs C, Essex 4/8/25
Paul went through all the details. Explained both the fors and against taking the equity release. He was never pushy and was fully transparent every step of the way.
Mrs H, Hertfordshire, 18/7/25
Katie has been brilliant from start to finish, she is always on hand to support and answer anything at literally anytime. She doesn’t push or rush you into anything and advocates this to others.
Mrs D, Sussex, 11/7/25
Exploring equity release is quite scary and it can be overwhelming exploring this finance option. Katie was brilliant at explaining and clarifying the process, clarifying the various policies available and was always professional and reassuring.
Mrs H, Sussex, 27/6/25
Roy has done everything possible to make the process easy for us. Mom or myself didn't know much about equity release. He explained it very clearly and gave us choices. He was available throughout and always answered us straight away with any questions or if we were unsure about anything. The whole process has gone smoother than I ever imagined. He made us feel at ease too as it's quite nerve racking doing something new.
Mrs A, Birmingham, 5/6/25
Russell has the ability to communicate simply the full complexity of the Equity Release process. On his visit to us we found him very easy to deal with, a good sense of humour and an immediate understanding and care for our needs. He was able to put our concerns to rest through careful explanations of the pros and cons of the project.
Mr B, Buckinghamshire, 28/5/25
Mark has been there every step of the way guiding us through the lifetime mortgage process. He thoroughly assessed our needs and made sure we understood all elements of the documentation and offer small print. Just having him available to call or text is so reassuring. We would both use him again to assist in any further retirement solution advice and fully recommend VIVA to others seeking a solid, reliable and reasonable firm.
Mrs H, Cornwall, 6/5/25
I was Introduced to Robert Walsh. He helped me apply for the equity release. He was very helpful, always approachable. If I had a problem he would guide me through it. I would recommend Robert for financial advice. If he can guide me through it he can guide anyone.
Private, Manchester, 26/4/25
Roy's advice has been honest, reliable and professional. He has explained clearly, in non technical terms, the terminology used and possible options available to us at every stage. Clearly outlining pro's n cons of decisions to be made. At no time did we feel that we were being led down a path that was not in our best interest. Total faith.
Mr S, Birmingham, 3/4/25
The advice from Liz was delivered in an understandable, measured fashion, all communication was delivered expertly and with a smile.
Mr O, Dorset, 17/3/25
David was very clear about what his job was and how a long life mortgage worked its benefits and cons of having a life long mortgage explained in easy to understand language. David kept me up to date and was the only person who I felt was efficient personable and a pleasure to meet. I felt reassured that he had my interest at heart. I would strongly recommend him and deal again with him in future.
Mrs S, Leicestershire, 14/3/25
Rob was very professional , unbiased and clear knowledgeable, and able to offer me different options s that could benefit me (only if I wanted to ) there was absolutely no pressure, only good sound advice & information.
Mrs S, Essex, 4/3/25
Shaun listened to my requirements - he offered clear advice on my options, and was able to successfully arrange a Lifetime Mortgage with a good interest rate that met my needs.
Private, Essex 17/2/25
Liz took the whole explanation on board and made sure we fully understood all of the effects on finance over the years. Having got our agreement to find a provider she followed through on the deal to the very last hour when the lender dropped the interest rate in the last hour of the deal.
Private, 3/2/25 Dorset
In addition to being extremely professional and knowledgeable, Susan was very easy to talk to, and took the time to understand my circumstances and motivation. She then found just the right product to fit the bill. Susan undoubtedly has her clients' wellbeing at heart, and I felt in safe hands as the process unfolded, and everything fell into place.
Mrs C, Surrey 14/1/25
I was recommended to contact Susan by a previous client of hers. I was so pleased I took that advice as I was deliberating about taking equity release from my house. When I contacted Susan she immediately put me at ease with regards to all my questions
Susan helped me immediately with explaining all the relevant aspects of equity release. She explained to me and my son all the consequences of equity release in plain English!! Susan helped me every step of the way, and always answered my telephone calls and emails regarding my application.
Mrs D, Surrey, 9/1/25
Russell took his time in a F2F initial meeting to learn about our needs, about us, and what we wanted, and gave advice according to the information which we gave him. We also had a very lengthy telephone call. I had done some initial research of my own, and we had discussed many different options together as a couple. We talked these all through with Russell, until we felt comfortable with our options. There was never any hard sale from Russell, which made us feel at ease. We then had another F2F meeting with Russell, when we went through the paperwork and what would happen, again everything was explained fully and we felt we understood everything and we were comfortable with what we were signing. Russell, explained that he would be on hand to help us over the phone with any questions we had about the legal side of the form filling etc and we also kept us Up To Date with the entire process as it was going along.
Mrs H, Buckinghamshire, 8/7/25
Through Roy's thorough knowledge and excellent listening skills Roy has enabled us to achieve all of our objectives which will enable us to have a life again rather than just existing.
Mr B, Birmingham, 17/6/25
Our only collateral was our home/house and we wanted a bit better lifestyle so we didn’t have to continue to work in our 70s . Martin was very good and explained everything to us in a very plain and understandable way and we would recommend him.
Mrs M, Yorkshire, 28/5/25
Working with Stephanie Miles on our equity release journey was truly an exceptional experience. From our very first consultation, Stephanie demonstrated a remarkable level of expertise and compassion that immediately put us at ease with what could have been an overwhelming financial decision. Stephanie's in-depth knowledge of the equity release market was immediately apparent. She explained every option available to us with remarkable clarity, breaking down complex financial concepts into terms we could easily understand. Her ability to navigate the intricate details of various equity release schemes while keeping everything transparent was truly impressive.
Private, Buckinghamshire, 24/4/25
Our cash reserves were no longer sufficient to provide the lifestyle we wanted to maintain, or to be able to give support to family members when needed. We had no wish to downsize and equity release provided a practical alternative. Nick's friendly advice and support throughout the process enabled us to make a considered decision and obtain an offer which met our needs. He was also able to provide a practical solution when we encountered a problem in the latter stages.
Mr G, Gloucestershire, 18/3/25
David has been very helpful from the outset, from the initial discussions and meetings, taking care to understand our personal and financial situation, and explaining the possibilities surrounding equity release. He has taken the opportunity to point out both the pros and the cons, and to make sure that we fully understood the financial implications and costs of equity release. He is very clear in his communications in trying to achieve the best outcome for us, helping with the whole process..
Mr L, Leicestershire, 16/3/25
Robert quickly understood the situation and my needs, came to my home to discuss things in detail, and contacted and lobbied several lenders until he secured one. I was happy with what he had found and help in securing legal representation.
Mr F, Manchester, 14/3/25
We needed to release funds for our grandmother's care needs, I'm last power of attorney so the process was a little more complicated but Robert made this so much easier. Robert was very professional and helpful throughout the whole process, ensuring the process was quick and as easy as possible. he gave regular updates and kept me in the loop at every opportunity.
Mr C, Manchester, 5/3/25
After spending many months back and forth with alternative financial advisers, we still had uncertainty about best options available as we never seemed confident with the advice we had received elsewhere. Susan is not only a fantastic listener she is extremely knowledgeable in the equity release market. Our fears soon evaporated when Susan laid out clear and concise options that made making the decision to move forward very straightforward.
Mr L, Surrey 12/1/25
Dawn guided us through our finances with an empathetic viewpoint whilst being a very professional and knowledgeable adviser in the area of equity release.
Private, Yorkshire, 9/5/25
We would like to express our heartfelt appreciation for Stef Miles at Viva Retirement Solutions. Stef has provided exceptional service throughout our lifetime mortgage application process. From the very beginning, her expertise and dedication were evident, making what was a complex and daunting experience both seamless and stress-free. Stef's professionalism, clear communication, and attention to detail ensured that every step of the process was handled with utmost care. She consistently went above and beyond to address our questions and concerns, always making us feel valued and supported. Her ability to explain intricate details in a straightforward and empathetic manner truly sets her apart. Thanks to Stef's outstanding support, we feel confident and satisfied with the decisions we've made. It has been a pleasure working with her, and we highly recommend her and Viva Retirement Solutions to anyone seeking tailored and compassionate financial services.
Mr M, Buckinghamshire, 28/4/25
Excellent product knowledge.; clearly identified the pros n cons of available options Explained every stage of the process in non 'technical terms.' Patient/honest/understanding and very amenable. Reliable/Understanding
Mr S, Birmingham, 14/3/25
Gerard talked us through the options, recommended the right options and let us come to our decision without any pressure. He is very patient and thorough throughout. When a simple process turned difficult he was persistent in guiding the process back in our favour.
Mr C, Surrey, 21/2/25
Dawn explained everything carefully and clearly. She arranged a solicitor who dealt with everything in a professional manner and we felt completely confident with her recommendations. We felt she was friendly and easily accessible if we had any questions.
Mr R, Yorkshire 19/1/25
My husband and I had an interest only mortgage which had come to an end a year ago and we had tried absolutely everything to find a lifetime mortgage with no success. We wanted to stay in our home for many reasons one of which was my husband’s poor health.
We contacted a local mortgage broker who passed our details to Susan who phoned us the same day. She completely understood our situation and she was very positive that she could help us. From then on she was with us every step of the way, explaining everything and taking the worry out of it for us. The outcome was completely what we were hoping for and our mortgage was completed . We are so grateful to Susan and we honestly don’t think anyone else could have achieved this for us. Not only is she extremely knowledgeable, she is kind, thoughtful and understanding and I know that she’ll be there for us in the future.
Private, Surrey 12/2/25
After approaching a variety of financial institutions (in a period of at least 5 years)I was becoming increasingly worried about being able to stay in my home as I got older due to the end of my high street mortgage. Stephanie listened to my concerns and my limited options due to my age and income. She assured me that she would try very hard to find me some solution and gave me hope that she could look very hard for a solution. Very pleased that I have a mortgage now for life which gives me options for later on.
Mrs R, Buckinghamshire, 8/1/25
Susan helped me immediately with explaining all the relevant aspects of equity release. She explained to me and my son all the consequences of equity release in plain English!! Susan helped me every step of the way, and always answered my telephone calls and emails regarding my application.
Mrs D, Surrey, 9/1/25
Susan listened to what 'I thought' I wanted and after consideration, advised me with alternatives. She was honest and professional with her advice and 'held my hand' throughout the release of equity. She has also kept in touch with further advice for future paydowns.
Mrs W, Surrey, 8/1/25