The number of clients we help to achieve their Equity Release dreams continues to grow, but here is a selection of testimonials sent to us by our clients this year, to demonstrate the quality of service that they have received. We have been collecting testimonials since 2013, which you can view by year too.
We work closely with VouchedFor to give our clients an easy way to review us and you can read our reviews here.
As an 80+ year old, moving was very difficult, with problems of covid and ill health and the fact that my husband's hearing stops him using the phone. Shaun was a life saver, visiting us and also emailing my daughter to check everything was ok. I phoned him numerous times and he always helped in in a cheerful manner and I was never made to feel a nuisance. His patience and kindness to me was wonderful, I felt like he was my friend. I would recommend him to anyone.
I cannot fault the service I received from Viva Retirement Solutions - prompt, courteous and efficient throughout. All my questions were handled expertly and sympathetically, all the advice I received was balanced and well-considered. I felt I was in good hands from start to finish - to the desired outcome.
Private, Buckinghamshire, 24/1/21
Nick took the time to explain the whole process, from start to finish it was totally painless. He obtained several quotations very quickly and kept me posted every step of the journey. Overall, my experience and perception of Viva is excellent. Their fees were ultra competitive, bearing in mind that other providers such as Age Partnership charge in the region of £1,600. Overall a job well done.
Private, Gloucestershire, 20/1/21
Brilliant service, Paul communicates immediately.
Private, Hertfordshire 11/2/21
I would be happy to recommend Viva to anyone needing assistance inwhat is quite a complicated process.
Private, Birmingham, 4/2/21
At all times we were kept informed of the progress. We are totally happy with the outcome and David was very easy to talk to.
Private, Leicestershire, 26/1/21
Met Rob late 2020 to discuss equity release. He was extremely friendly and informative. The decision was quickly made by ourselves to proceed. Everything went well until snags with deeds and Land Registry. Rob went the extra mile helping sort the deeds, liaising with solicitors and keeping us informed as to progress throughout. We both have no hesitation in recommending Rob to anyone thinking of equity release. We would like to thank Rob on both a business and personal level.
Mr and Mrs Lammin, Essex, 21/1/21
Very happy with the service Rob provided. Professional, efficient, particularly with the restrictions Covid 19 caused. Very good with phone calls, thanks for all your help.
Mr and Mrs Cronin, Essex
Paul helped me to understand all the implications of taking out equity release from my property. I have no hesitation in recommending him to others who are considering the same. All bases are covered and explained clearly.
Private, Hertfordshire 9/2/21
We had been told by the person recommending Viva Retirement Solutions that the whole process would be painless and speedy. This turned out to the be the case, in spite of one or two complicated issues, which were solved efficiently and sympathetically. We would highly recommend Viva Retirement Solutions to others. They inspired confidence, were clear and concise in explanation and showed integrity and empathy. Thank you.
Private, Birmingham, 1/2/21
First class service in every respect and on every level. Took time to understand our requirements. Was in regular contact and kept us fully informed at every stage. David used his skills to expedite our requirements to our total satisfaction. Would highly recommend David and his services.
Private, Leicestershire, 17/1/21
Dave took the time to thoroughly explain the process of equity release. He was friendly and informative and kept me updated at every stage. The process was totally painless. I cannot recommend Dave and Viva Retirement Solutions highly enough. I have no hesitation in using them again in the future.
Private, Birmingham 9/2/21
In view of the period during which Russell acted for me (ie the pandemic). The resuits showed him in a very professional manner. Which helped me to achieve my goal on time.
R Crisford, Buckinghamshire, 8/2/21
We found Russell to be extremely helpful, supportive friendly and professional in all aspects of our Mortgage application and Protection plans. Russell listened to our needs and found us the best possible rates. We were provided with regular updates on the status of our application. The advice we received was invaluable and we would not hesitate to use Russell and Viva Retirement Solutions again in the future.
Daniel & Catherine, Buckinghamshire, 14/1/21