TESTIMONIALS

The number of clients we help to achieve their Equity Release dreams continues to grow, but here is a selection of testimonials sent to us by our clients this year, to demonstrate the quality of service that they have received.  We have been collecting testimonials since 2013, which you can view by year too.

We work closely with VouchedFor to give our clients an easy way to review us and you can read our reviews here.

From start to completion Gerard's advice and help moving forwards with the equity release was exceptional. Gerard made us aware of everything we needed to know before we made our decision. Gerard is very professional and is worth his weight in gold at what he does. We are lucky we had the privilege of his services.

Private, Surrey

June 21

Paul was an extremely helpful equity release advisor who explained all the details around equity release and the risks around this approach. After much deliberation we agreed to continue but Paul was instrumental in proceeding as he clarifyed all the details to us before we made our decision.  Paul was always on hand to answer any questions we had. Always very polite, objective and clear with all his advice and answers.

Private, London

June 21

My lifetime mortgage interest rate was 6.25% and I was hoping to transfer to a company offering a lower interest rate. Robert's help was invaluable. He searched for a lender who would meet my needs. I made a choice and asked him to go ahead. All went through without any problems, I just wish I had known about Robert Walsh earlier.

Private, Cheshire

June 21

David was amazing. Presentable, extremely polite and well mannered and very very helpful. It was like talking with a well informed and trusted friend. He was never pushy. He was always there if you had a query and was always willing to help and explain with whatever query I had.

Private, Surrey

June 21

Gerard spent many hours with us talking through the various equity release plans and their pros and cons listening carefully to our circumstances and helping us navigate the market disruption caused by COVID. My father's situation is rather complex and so we went through multiple products and applications before we found the right one. Gerard was extremely helpful and supportive throughout the process and unwavering in his energy and determination to find us the right solution.

Private, London

June 21

Robert has made a very difficult situation easy. I didn't fully understand what I was doing but Robert has amazing patience and explained everything, often going over and above to help me. Robert comes highly recommended - I'm only sorry I don't need him now !!!

Private, Berkshire

June 21

Susan totally sorted out my equity release Mortgage with no hold ups or problems.

Private, Essex

June 21

David found the appropriate lender for my needs at the smallest interest rate. We are very happy with the service provided and advice all the way through to the end. Top man, top service!

Private, Northamptonshire

June 21

Paul was amazing . Kept us informed all the way. Gave excellent advice. Nothing was to much trouble. Always answers his phone . Sent updates all the time . All very professional and a really nice chap.

Private, Hertfordshire 

June 21

Brilliant service, Paul communicates immediately.

Private, Hertfordshire 11/2/21

I would be happy to recommend Viva to anyone needing assistance inwhat is quite a complicated process.

Private, Birmingham, 4/2/21

At all times we were kept informed of the progress.  We are totally happy with the outcome and David was very easy to talk to.

Private, Leicestershire, 26/1/21

Met Rob late 2020 to discuss equity release. He was extremely friendly and informative.  The decision was quickly made by ourselves to proceed.  Everything went well until snags with deeds and Land Registry.  Rob went the extra mile helping sort the deeds, liaising with solicitors and keeping us informed as to progress throughout. We both have no hesitation in recommending Rob to anyone thinking of equity release.  We would like to thank Rob on both a business and personal level.

Mr and Mrs Lammin, Essex, 21/1/21

First class service in every respect and on every level.  Took time to understand our requirements.  Was in regular contact and kept us fully informed at every stage.  David used his skills to expedite our requirements to our total satisfaction.  Would highly recommend David and his services.

Private, Leicestershire, 17/1/21

Susan gave us step by step advice with equity release in detail. She was extremely patient, has a friendly approach and explained everything in simple terms. We went over things several times and has been very flexible and accessible at all times.

Private, Surrey

June 21

I found Shaun Tillyer​ extremely helpful and very professional in his approach and nothing was too much trouble for him in explaining everything to me.

Private, Essex

June 21

Over the best part of a year, Mark explained the terms of equity release, interest charged and penalties for early repayment. He talked to my daughter and I together on one or two occasions. I found him quick to respond to me and answered my questions clearly.

Private, London

May 21

Thank you Paul for explaining everying and making it all very clear.

Mr and Mrs Martin, Hertfordshire 14/5/21

Paul helped me to understand all the implications of taking out equity release from my property.  I have no hesitation in recommending him to others who are considering the same.  All bases are covered and explained clearly.

Private, Hertfordshire 9/2/21

Dave took the time to thoroughly explain the process of equity release.  He was friendly and informative and kept me updated at every stage.  The process was totally painless. I cannot recommend Dave and Viva Retirement Solutions highly enough.  I have no hesitation in using them again in the future.

Private, Birmingham 9/2/21

Nick took the time to explain the whole process, from start to finish it was totally painless.  He obtained several quotations very quickly and kept me posted every step of the journey.  Overall, my experience and perception of Viva is excellent.  Their fees were ultra competitive, bearing in mind that other providers such as Age Partnership charge in the region of £1,600.  Overall a job well done.

Private, Gloucestershire, 20/1/21

We found Russell to be extremely helpful, supportive friendly and professional in all aspects of our Mortgage application and Protection plans.  Russell listened to our needs and found us the best possible rates.  We were provided with regular updates on the status of our application.  The advice we received was invaluable and we would not hesitate to use Russell and Viva Retirement Solutions again in the future.

Daniel & Catherine, Buckinghamshire, 14/1/21

As an 80+ year old, moving was very difficult, with problems of covid and ill health and the fact that my husband's hearing stops him using the phone.  Shaun was a life saver, visiting us and also emailing my daughter to check everything was ok.  I phoned him numerous times and he always helped in in a cheerful manner and I was never made to feel a nuisance.  His patience and kindness to me was wonderful, I felt like he was my friend.  I would recommend him to anyone.

Private, Essex

18/2/21

Very happy with the service Rob provided.  Professional, efficient, particularly with the restrictions Covid 19 caused.  Very good with phone calls, thanks for all your help.

Mr and Mrs Cronin, Essex

21/1/21

I cannot fault the service I received from Viva Retirement Solutions - prompt, courteous and efficient throughout.  All my questions were handled expertly and sympathetically, all the advice I received was balanced and well-considered.  I felt I was in good hands from start to finish - to the desired outcome.

Private, Buckinghamshire, 24/1/21

In view of the period during which Russell acted for me (ie the pandemic).  The resuits showed him in a very professional manner.  Which helped me to achieve my goal on time.

R Crisford, Buckinghamshire, 8/2/21

Dave took the time to thoroughly explain the process of equity release.  He was friendly and informative and kept me updated at every stage.  The process was totally painless. I cannot recommend Dave and Viva Retirement Solutions highly enough.  I have no hesitation in using them again in the future.

Private, Birmingham 9/2/21