Highly Commended in Vulnerable Customer Awards 2023

We are very proud to announce that one of our advisers, Steff Miles has been Highly Commended in the July Group Vulnerable Customer Awards, Up Close and personal Category.

This is the third year of the Vulnerable Customer Awards and they are the UK's only ones to recognise the outstanding efforts our financial services industry goes to to support their clients in vulnerable circumstances.

This year, more than ever, firms are under scrutiny to prove to the regulator that good consumer outcomes are embedded in the culture of the firm. These awards are the ideal opportunity to reflect, analyse and evaluate the processes, policies and practical steps that you and your firm have in place to support your vulnerable clients in achieving their desired financial outcomes.

At Viva supporting more vulnerable customers is of paramount importance to us. As well as participating in these awards, we are supporters of Dementia Friends with all of our advisers having undergone training and to have the knowledge to engage with people with dementia sensitively.

if you would like to talk to us about releasing equity in your home, please get in touch today. You can rest assured that all the advisers at Viva Retirement Solutions will deliver the best options for you, and treat you as if you were a member of their own family.